Terms of service

Last Updated: July 2026

Welcome to MTR Traders. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Acceptance of Terms

By accessing or using the MTR Traders website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian. Your continued use of the website constitutes your acceptance of these Terms and any future updates.

2. About MTR Traders

MTR Traders is an online retail platform that offers a variety of products to customers across Pakistan. We strive to provide quality products, competitive pricing, and a convenient online shopping experience.

While we make every effort to ensure the accuracy of product information, occasional errors, delays, or inventory changes may occur.

3. Eligibility to Use Our Website

To use our services, you agree that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate, complete, and up to date.
  • You will use our website only for lawful purposes.
  • You will not engage in fraudulent, abusive, or unauthorized activities.

We reserve the right to refuse service or terminate accounts that violate these Terms.

4. Products and Availability

All products displayed on our website are subject to availability.

Although we make every effort to maintain accurate inventory, certain products may become unavailable after an order has been placed. In such cases, we may contact you to offer an alternative product, delay the shipment, or cancel the order and issue a refund if payment has already been made.

Product images are provided for illustration purposes. Actual colors, packaging, or product details may vary slightly depending on the manufacturer or supplier.

5. Pricing and Payments

All prices displayed on our website are listed in Pakistani Rupees (PKR) unless stated otherwise.

We reserve the right to:

  • Modify prices without prior notice.
  • Correct pricing errors at any time.
  • Cancel orders affected by pricing inaccuracies.

Payment options may include:

  • Cash on Delivery (COD)
  • Debit/Credit Cards
  • Bank Transfer
  • Other payment methods available during checkout

Orders will only be processed after successful payment verification where applicable.

6. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order due to:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Incomplete or inaccurate customer information.
  • Operational or technical issues.

If payment has already been received for a cancelled order, an appropriate refund will be initiated.

Customers may request order cancellation before the order has been dispatched. Once shipped, cancellation may no longer be possible.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery times provided on our website are estimates only and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

MTR Traders is not responsible for delays caused by third-party courier services after an order has been dispatched.

8. Returns and Refunds

Returns, replacements, and refunds are subject to our Return & Refund Policy.

Customers are encouraged to review the policy before placing an order.

9. Customer Responsibilities

When using our website, you agree to:

  • Provide accurate billing and shipping information.
  • Keep your account information secure.
  • Maintain the confidentiality of your login credentials.
  • Notify us immediately of any unauthorized use of your account.

You are responsible for all activities conducted through your account.

10. Intellectual Property

All content available on the MTR Traders website—including text, graphics, logos, icons, images, product descriptions, videos, designs, and website layout—is the intellectual property of MTR Traders or its licensors.

No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without our prior written permission.

11. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Distribute viruses, malware, or harmful code.
  • Copy or scrape website content without permission.
  • Interfere with the security or functionality of the website.
  • Use automated tools or bots to access our services without authorization.

Violation of these terms may result in suspension or permanent termination of access.

12. Third-Party Services

Our website may contain links to third-party websites, services, or payment providers.

These websites operate independently and have their own terms and privacy policies. MTR Traders is not responsible for the content, practices, or services of any third-party websites.

13. Limitation of Liability

To the maximum extent permitted by applicable law, MTR Traders shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • The use or inability to use our website.
  • Delays in delivery.
  • Product availability issues.
  • Technical interruptions.
  • Loss of data or business opportunities.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product in question.

14. Disclaimer

All products and services are provided on an "as is" and "as available" basis.

While we strive to maintain accurate information, we do not guarantee that:

  • The website will always be error-free or uninterrupted.
  • Product descriptions will be completely free from inaccuracies.
  • The website will be available at all times.

We reserve the right to correct any errors or omissions without prior notice.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

MTR Traders reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon publication on this page. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

We encourage customers to review these Terms periodically.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

18. Contact Us

If you have any questions regarding these Terms of Service, your rights, or your obligations while using our website, please contact MTR Traders through the contact information provided on our website.

We are committed to maintaining transparency, protecting our customers' interests, and providing a secure and trustworthy online shopping experience.